Delivery is free in the UK, and £1 anywhere else in the world and if you are ordering from the UK, in most cases, you will get your goods with 1 - 2 working days! Here are some common questions and answers about our delivery policy:
How much does delivery cost?
Delivery is free in the UK, and £1 anywhere else in the world.
How long does delivery take?
If you place your order before 4pm on a working day (Monday to Friday), in most cases your order will be despatched, Royal Mail 48 Hour Service, so you should get it within 1 to 2 working days! If you place your order on a Saturday, Sunday or Bank Holiday, we usually despatch the next working day, so again, you should get it the day after this.
***BREXIT AND CUSTOMS DUTIES****
Since Brexit we have found that around 2% of parcels are having a duty charge added to them by customs authorities in Europe. So 98% are not facing charges. If you find that you do face charges, please contact us and we are happy to refund you 50% of the charges you face. So, if you get charged £10, we will pay £5 as a refund on your order.
***CUSTOMS DUTIES OUTSIDE EUROPE****
In our experience, around 98% of parcels from us are NOT facing charges. If you find that you do face charges, please contact us and we are happy to refund you 50% of the charges you face. So, if you get charged £10, we will pay £5 as a refund on your order.
I am based abroad – how long does delivery take?
In Europe, you should get your goods within five days, and outside Europe, you should get then within eight days.
How do we know how reliable your delivery times are?
Are you a member of any online mums groups or breastfeeding groups? If you are, then we STRONGLY RECOMMEND that you ask that group if anyone has ever used us, and what delivery was like. We have had tens of thousands of customers since 2007, and we think you will get a more accurate idea from one of our previous customers! We always urge people who have not heard of us to ask groups that contain people that might have used us....please don't take our word for it....ask social media breastfeeding groups or online mums groups.